CLIENT TERMS AND CONDITIONS

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

FREE INITIAL CONSULTATION

You may be offered a free 20 minute online initial consultation. No therapy will be provided during the consultation.

During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

BOOKING & PAYMENT

Payment can be made through our website. We accept debit and credit cards through stripe payment or payment can be made via paypal on the website or bank transfer. Please contact me for our company bank account details. To secure your booking payment will be require for your session in advance.

 

Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session and 48 hours for an online session.

Refunds

No refunds will be issued for cancellations within 48 hours of in-person sessions and 48 hours of online sessions. If you notify us of your intention to cancel in more than 48 hours for an online session you can receive a full refund.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

 Payment can be made by online bank transfer, card payment or PayPal.

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, text or email.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

You confirm that you have disclosed any medication that you are taking.

I understand that Mark Parker is not a licensed physician, psychologist or medical practitioner of any kind and that hypnotherapy should not be considered as a replacement for the advice and/or services of a psychiatrist, psychologist, psychotherapist or doctor.

Please note: You should not stop or alter any medication or treatment you are currently receiving without the prior consent of your doctor or mental health advisor.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis. By signing this document you are confirming that you have been made aware that you should not partake in the Rapid Transformational therapy session or any Hypnotherapy session if you suffer from a diagnosed psychiatric condition or suffer from epilepsy.

AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances. You will not record the session (either by sound or visual means) without prior permission from Mark Parker.

OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

  1. Where you give permission for confidentiality to be broken
  1. Where I am compelled by a court of law
  1. Where the information is of a nature that confidentiality cannot be maintained, for example:
  • The possibility of harm to yourself or others exists
  • In cases of fraud or crime
  • When minors (under 18 years old) are involved
  1. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY

Under no circumstances will Mark Parker be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Mark Parker In addition, you agree to defend, indemnify, and hold Mark Parker harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

    GOVERNING LAW

    These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

      TERMS AND CONDITIONS UPDATES

      These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.

        DATA PROTECTION

        For my services, your personal data is collected, processed, used and stored in accordance with the privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

          CONCERNS & COMPLAINTS

          If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.

            STATEMENTS OF UNDERSTANDING

            By booking an appointment you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

            I confirm that I have been advised by Mark Parker of the scope of the therapies that he/she provides and give my full consent to receiving therapy sessions from Mark Parker.

            I understand that results may vary from person to person and the agreement by Mark Parker to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

            I understand that hypnotherapy or any other therapy or information provided by Mark Parker either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

            I declare that, if advised by Mark Parker prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Mark Parker prior to the next therapy session.

            I have been advised that I am free to terminate any or all sessions at any time.

            I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.

            I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.

              i)You confirm that you have provided the correct address and contact details of your online location.

              ii) That you have provided the correct name and full practice address and telephone number of your GP and that you authorize Mark Parker to contact the GP if the therapist regards it as essential for either the wellbeing of the client or others.

              iii) That you will ensure that the environment in which sessions are undertaken shall be safe and free from distractions and will inform Mark Parker if there is anyone else present or monitoring the session.

              iv) That you understand and accept that Mark Parker may terminate the session without warning if he should determine that the session has been booked for some purpose other than to receive therapy, and that should this occur, the client will remain liable for any session fee that may have been paid in advance.

              CONFIDENTIALITY

              Mark Parker may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

              I also understand that, at any time, Mark Parker may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.

               

               

              WEBSITE USE

               

               

               These terms and conditions outline the rules and regulations for the use of M.M.Parker Ltd’s Website www.innermindmatters.com.
              By accessing this website we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to take all of the terms and conditions stated on these pages.

              The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of England. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

              Cookies
              We employ the use of cookies. By accessing our website you agreed to use cookies in agreement with the M.M.Parker Ltd’s Privacy Policy.
              Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

              License & Copyright
              Unless otherwise stated M.M.Parker Ltd owns the intellectual property rights for all material on www.innermindmatters.com. All intellectual property rights are reserved; all pictures, wording text, logos, banner design, graphics, videos, software and other content. The content and the marks are provided on the site “as is” for your information. You may access this from our website www.innermainmatters.com for your own personal use subjected to restrictions set in these terms and conditions.

              You must not:
              • Republish material from Inner Mind Matters website
              • Sell, rent or sub-license material from Inner Mind Matters website
              • Reproduce, duplicate or copy material from Inner Mind Matters website
              • Redistribute content from Inner Mind Matters website

              iFrames
              Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

              Privacy Policy
              Respecting your privacy is essential to us. This is why we have set out our privacy Policy for our customers. We respect your Privacy and your personal information. Under no circumstances will we sell on your information. Unless you give us your express permission we will not send you marketing emails and at any point you can tell us to stop. Personal data provided to or collected by us through this website will be used in accordance with our Privacy Policy. 

              User Representation
              By using this website you represent and warrant that you have the legal capacity and agree to comply with the terms and conditions put forward in all our policies. You agree you are not a minor in the jurisdiction where you reside. You will not access the site through automated or non-human means, whether through bots, script or otherwise. You will not use the site for any illegal or unauthorised purpose and you will not violate any applicable law or regulations. You will not provide any information that is not true, inaccurate, not current, or incomplete.

              Products
              We reserve the right to discontinue any products at any time for any reason. Pictures and products are subject to change.

              Corrections
              There may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to the marketplace offerings including descriptions, pricing, availability and various other information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the site at any time without prior notice.
              We may update these terms and conditions from time to time for example to reflect changes in the UK law or to meet new regulations and reserve the right to do at any time with out any prior notice to any users. Your continued use of the website subsequent to any changes or updates shall mean that you accept and agree to the revisions. We recommend that every time you order products from the website that you check these terms to ensure you understand the terms which apply at the time of your order.

              Contribution License
              You and site agree that we may access, store, process and use any information and personal data that you provide following the terms of our Privacy Policy and your choices.
              By submitting a review, suggestions or other feedback regarding our company or the website, you agree that we can use and share such content for any purpose without compensation to you.
              We do not assert any ownership over your contributions. We are not liable for any statements or representations in your contributions in your content provided by you. You are solely responsible for your contributions to the site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your contributions.

              Guidelines for Reviews
              We may provide you areas on the site to leave reviews or ratings. When posting a review you must comply with the following criteria: You should have first hand experience with the of the item or service that you are reviewing. Your reviews should not contain offensive, profanity, or abusive, racist, offensive, or hateful language. Your review should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation or disability. Your review should not contain references to illegal activity. You should not be affiliated with a competitor if posting a negative review. You will not post any false or misleading statements and you must not organise or encourage others to post misleading reviews that are false.

              Third-Party Websites & Content
              Our website may contain (or you maybe sent via this site or market place) links to other websites or social media (Third-Party sites) as well as articles, photographs, text, graphics, pictures, music, sound, video, information and other content or terms belonging to or originating from third parties such as websites and third-Parties are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us and we are not responsible for any third-Party website accessed through our site or any third-party content posted on, available through, or installed from the site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the third-party websites or third-party content inclusion of, linking to or permitting the use or installation of any third-party website or any third-party content does not imply approval or endorsement thereof by us. If you decide to leave our site and access a third-party website or to use or install any third-party content you do so at your own risk; and should be aware these terms no longer govern you but protect us. You should review the applicable terms and policies including privacy and data gathering practices of any website to which you navigate from the site or relating to any applications you use or install from the site. Any purchases you make through third-party websites will be through the other website and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third-party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused by you relating to or resulting in any way from any third-party content or any contact with third-party websites.

              Legal Disclaimer for Testimonials:

              The Information on this site and included in the advertised programs and services is not intended to be a substitute for professional medial or psychological advice, diagnosis or treatment. These testimonials have been given by real people who have undergone the treatment sessions from Mark Parker privately; however results will vary with each individual case or treatment depending on the individual clients response to the treatment, engagement, willingness or readiness to change. Not everyone will get the results that they may want or it may take more sessions for them to get the required result. We cannot guarantee that you will experience results similar to the testimonials or any results at all. These statements should not be viewed as promises or guarantees of results.

               Disclaimer
              This website is provided on an as-is and as-available basis. You agree that your use of the site will be at your own risk. To the fullest extent permitted by law we disclaim all warranties, express or implied, in connection with the site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose and noninfringement. We make no warranties or representations about the accuracy or completeness of the site’s content or the content of any website linked to this site and will assume no liability or responsibility for any 1. Errors, mistakes, or inaccuracies of content and materials 2. Personal injury or property damage or any nature whatsoever resulting from your access to and use of the site 3. Any unauthorized access to or use of our servers and or personnel information and / or financial information stored therein 4. Any interruption or cessation of transmission to or from the site. 5. Any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third-party and / or 6. Any errors or omissions in any content and materials or for any loss or damage or any kind incurred as a result of the use of any content posted, transmitted or otherwise made available via the website. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third-party through the site. Any hyperlinked website or any website or mobile application featured in any banner or other advert and will not be a party to or in any way responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or any environment you should use your best judgement and exercise caution where appropriate.

              Limitations of Liability

              In no event will we or our directors, employees or agents be liable to you or any third-party for any direct, indirect, consequential, exemplary, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of our website. Even if we have been advised of the possibility of such damages.

              Indemnification
              You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim or demand, including reasonable legal fees and expenses made by any third-party due to arising out of 1. Use of our website 2. Breach of these terms & conditions 3. Any breach of your representations and warranties set forth in these terms 4. Your violation of the rights of a third-party, including but not limited to intellectual property rights or 5. Any harmful acts towards any other user of the site.

              User Data
              We will maintain certain data that you transmit to the website for the purposes of managing the performance of the website, as well as data relating to your use on the website. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken on the site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

              Payment & Price
              All products priced on our website are in Pounds Sterling and include VAT. We use Stripe and Paypal as our third-party payment provider to receive payments and are not responsible for any delays or errors in transactions, execution or cancellations. We reserve the right to change and amend our product prices at anytime.